We take your privacy seriously. As a UK-based company, we comply with the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU GDPR. This article explains how we handle your data.
What Data We Collect
When you use our services, we may collect:
- Account details – name, email address, billing address, phone number.
- Payment details – processed securely through third-party providers (we never store full card details).
- Service usage data – IP addresses, login activity, server logs.
- Hosting content – files, game/server data, and emails you upload or create.
Why We Collect It
We process your data to:
- Provide and manage your hosting services.
- Process payments and generate invoices.
- Communicate with you about your account and support requests.
- Meet legal and regulatory requirements.
How We Protect Your Data
- Data is encrypted in transit (SSL/HTTPS) and at rest where possible.
- Access is restricted to authorised staff only.
- Regular backups and security audits are carried out.
Your Rights Under GDPR
You have the right to:
- Access – request a copy of the data we hold about you.
- Rectification – correct inaccurate or incomplete data.
- Erasure – request deletion of your data (“right to be forgotten”).
- Restriction – limit how we process your data.
- Portability – request a copy of your data in a transferable format.
- Objection – opt out of certain processing, such as marketing emails.
Data Retention
- We retain customer data for as long as you have an active service.
- Some information (like invoices and transaction records) must be kept for legal/accounting purposes for up to 6 years.
- Once data is no longer needed, it is securely deleted.
Third-Party Providers
We may share limited data with third parties where necessary, for example:
- Payment processors (PayPal, Stripe, etc.)
- Domain registries and SSL providers
- Data centre & infrastructure partners
These providers are required to comply with GDPR or equivalent protections.